Refund & Cancellation Policy
At AfterRender, our commitment is 100% client satisfaction. We believe in transparent, straightforward terms that protect both your creative investment and our studio team.
100% Satisfaction & Money Back Guarantee
At AfterRender, we are confident in the creative caliber of our video editing and design services. If you are not completely satisfied with the initial design or video concept provided, a refund claim can be initiated according to the staged arrangements below prior to approving revisions or final files.
1. Refund Arrangement & Timeframes
All refund requests are handled systematically according to project milestones and onboarding status:
Less 10% administrative and account setup expense.
Less 10% creative processing fee, before revisions begin.
Revisions and customer satisfaction adjustments apply.
2. Disqualification & Non-Refundable Scenarios
A refund claim will not be eligible under the following specific circumstances:
- Concept Approval: Once you have approved the primary design concept, video cut, or shared positive feedback on revisions.
- Revision Phase Entered: Once a project has entered the active revision cycle, the refund offer is void. Our team will continue revising until you are satisfied.
- Final File Delivery: No refund can be claimed or processed after final, high-resolution source files (e.g. 4K renders, project files, vector files) have been delivered.
- Urgent / Rush Projects: Priority turnarounds and express design deliveries are non-refundable.
- Client Inaction & Non-Responsiveness: If the client goes unresponsive for 5 consecutive business days, or remains inactive for more than 7 working days.
- Subjective External Reasons: Reasons such as change of mind, internal business partner disagreements, or business closure do not qualify for a refund.
- Bundled Services: If a client subscribes to a multi-service bundle and is dissatisfied with a specific component, refunds are evaluated strictly for that individual service and not the entire bundle.
- Ancillary Services: Third-party domain registrations, web hosting, and ad spends are non-refundable under any circumstances.
3. Design Ownership Post-Refund
Following the issuance of a refund or dispute resolution:
The client loses all rights, licenses, and permissions to use, display, or reproduce any draft concepts, visual assets, or video cuts created by AfterRender. All artwork, storyboards, and assets remain the exclusive legal intellectual property of AfterRender.
4. Mutual Good Faith & Professional Conduct
Our satisfaction guarantee is rooted in good faith and collaborative partnership. Both parties agree to address feedback constructively and professionally. Any instances where services are ordered with the pre-meditated intention of claiming refunds will be formally declined.
5. How To Claim Your Refund
To submit a formal refund request, please contact our billing department with your project ID, order details, and specific creative brief feedback:
Sheridan, WY 82801, USA